Frequently Asked Questions
What is included in the purchase?
When you purchase our cat tree plans, you will receive all ten cat tree plans shown on our website as well as the two bonus plans. Each plan includes a material/cut list, detailed pictures, step by step directions, and a guide on how to carpet each cat tree. A password and instructions will be emailed to you to access the plans on your computer.
If purchasing the download AND CD option, you will also receive a CD mailed to you via the United States Postal Service. The CD contains all 10 of our plans along with the 2 bonus plans.
What are the system requirements?What is PDF format?
All that you need to view the plans is any computer with Adobe Reader. Adobe Reader is used to view PDF documents (Portable Document Format). PDF is a standard used across the Internet. You probably already have it installed on your computer. If you do not have Adobe Reader, you can download it for free. Download Adobe Reader
What is the file size of the plans?
The plans size range from about 1.2MB to 3.5MB each.
How do I download the plans?
After you purchase the plans, you will be able to log in using the “Download Plans ” button using your email address. You will receive an email containing the password that allows you to download and view the plans.
I didn’t receive the password for the plans.
You should receive an email from our automated system within 5 minutes of your purchase which contains the password to download and view the plans.
Sometimes the email may be blocked by a spam filter. Check your email SPAM filter. In most cases, you will find the email there. If you are unable to locate the email, just let us know that you did not receive the password and we will email it again from a different account.
If you do not receive this email, please contact us at email@example.com
Are any materials included?
No materials are included with the cat tree plans.
I am getting a “Session Timeout” when trying to order the plans. What is wrong?
Our secure online payment system requires that cookies are enabled when you purchase the plans. Enable cookies in your Internet browser to make the purchase. After the purchase is made, you can disable the cookies. Enabling cookies are not required to download or view the plans.
Who do I contact if I still have any questions?
If you still have questions, contact us at firstname.lastname@example.org